HOW TO DELETE MULTIPLE JUNK E-MAIL MESSAGES IN OUTLOOK 2002
To delete a single junk e-mail message from your Inbox and add the sender's name to your list of junk e-mail message sender names, follow these steps:

• Right click the junk e-mail message in your Inbox

• Point to "Junk E-mail"

• Click "Add to Junk Senders list"

• With the junk e-mail message selected, on the "Edit" menu, click "Delete"

To add a single junk e-mail message sender's name to your junk e-mail message senders list so that future e-mail messages from the sender will be sent directly to your Deleted Items folder, follow these steps:

• On the "Tools" menu, click "Organize"

• Click "Junk E-mail"

• Customize the first bullet item by using the drop-down boxes so that the sentence reads "Automatically move Junk messages to Deleted Items" and then click "Turn on"

• At the "For more options" label, click "Click here"

• Click "Edit Junk Senders"

• Click "Add"

• Type the e-mail alias of the sender to be added

• Click OK

• Click OK again

• On the "Tools" menu, click "Organize" to return to your Inbox

LEARNING MORE ABOUT YOUR COMPUTER
Do you want to learn new tips and tricks on your computer or learn to navigate the Internet like a pro? Klamath Community College is offering several courses over the summer! Contact KCC at 882-3521 or visit their website at www.kcc.cc.or.us

CLEANING OUT THE BROWSER'S CACHE FILE
CVC Internet has made some changes to their DNS servers and if you do not regularly clean out your browser's cache file, you may begin to experience difficulty loading CVC's homepage.  To learn more, see our Help Guide.

WEB COOKIES
Cookies come in two different forms - persistent and nonpersistent.  Persistent cookies stay with your browser (such as Netscape or Internet Explorer) even after you have closed out your browser.  The next time you open your browser and access the website that put a cookie on your browser, your browser will find the cookie still there.  Nonpersistent cookies, as the name suggests, do not stay around after you close your browser.

DELETING COOKIES FROM YOUR SYSTEM

• Manually deleting cookies from your system:  To check the cookies stored on your system, double click "My Computer" and browse to C:\Windows\Cookies.  The documents shown in the window will be a bunch of gibberish with the name of a website hidden somewhere inside.  You can delete all of these just as you would delete any other files.  Some cookies are also stored with your temp files.  To delete these, double click "My Computer" and browse to C:\Windows\Temporary Internet Files

• Deleter Beware:  Cookies are like weeds.  Manually deleting them will not keep them from coming back.  Cookies also contain useful information, such as stored passwords.  If you delete certain cookies, you will have to re-enter your username and password information when you return to that website.

• Set your browser's security to warn you about cookies:  If you are using Internet Explorer 6.0, you can designate exactly what types of cookies you will or will not accept, or you can choose not to accept any cookies at all.  Here's how:
  
  - Choose Tools in your browser window
  - Select Internet Options
  - Click on the Privacy tab
  - Adjust the privacy thermometer to low, medium, or high.  Each setting provides an explanation of which cookies will be blocked and which will be accepted.
  

• Download a cookie killer:  There are several different freeware and shareware programs available that will help you get rid of cookies and keep them from coming back.  Check out CNet or ZDnet for more information.

• Ignore them:  The most effective way to get rid of cookies is to simply toss them from your mind.  Any Web filters, including cookie blockers are going to have an effect on your surfing speed.  These days most cookies simply track where you go on a website and how much time you spend there.  They do not contain your Social Security number, phone number, or home address.  LIke banner ads and password-protected sites, you can consider cookies a necessary evil to be endured for the sake of surfing.  If you keep your cache files cleaned out regularly, you can continue to surf smoothly and easily!
  

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"ZIPPING" LARGE ATTACHMENT FILES
Zip files can be a very useful tool when sending and receiving large graphic files or large photo files.  Using .zip files makes sending and receiving larger attachments easier and less time consuming.  To take advantage of this format, you will need to be able to turn normal files into .zip files , and turn .zip files back into normal files.  For this you'll need to download the latest version of Win Zip.  

Once you have downloaded the program you may be wondering what to do if you want to mail a friend some pictures in a zip file, but aren't sure if they have the right software to unzip the file back to its original form.  Win Zip comes with a "self-extractor" function - which means you can take a file and produce a compressed, archived version which takes the form "filename.exe" instead of "filename.zip."

In other words, Win Zip compresses and archives the file, but also includes additional information.  This additional information means that the file becomes its own self-contained program.  When you run this "program," just like any other program through the Windows start menu, it automatically unzips itself - you don't need any extra software.  However, you will need to have a licensed version of the software in order to use this feature.

CLEANING UP YOUR HARD-DRIVE
This article gives a simple way to clean up your hard-drive.  Chris Pirillo gives step by step instructions for PC users on how to maintain a "clean" running system.  Click here to read the article.

COMPUTER TIPS
What are "Blind Carbon Copies" (also known as "BCC")? The term BCC dates back to when typewriters were using carbon paper to make copies of the original document and one of the copies was not being acknowledged - kind of like a "secret" copy.  Today, we can use this feature to hide e-mail addresses so that you don't disclose everyone's e-mail address to everyone else.  Why use this option? Because when you don't those addresses can get forwarded all across the Internet.  When you send twenty of your friends an e-mail showing all twenty e-mail addresses and those twenty people send it on to twenty more, suddenly 400 people now have your address and twenty of your friends addresses.  How can you stop this circle? Blind Carbon Copies is one way, another way to stop the spread of e-mail address is to cut them out of the message body before you forward the e-mail on.  This is how it works:

Outlook Express:
Open Outlook Express.  Click on "New Mail" - do you show an option "BCC?"  Yes    No

Netscape 6.0 or higher:
Open Netscape Mail.  To send a message to several people, click on "New Message" and where you would typically address the message, click on "To:" for a drop down menu and select "BCC."  Address the message using the "BCC" line, add your subject line and text, send message when done.

(For more information: Netscape 6)

Netscape 4, 4.5, or 4.7:
Open Netscape Mail. Click the "New Msg" button and select New Message.  In the "To:" field, type your own e-mail address, click on the line below, another "To:" box will appear, click on "To:" and a drop down menu will appear and select "BCC."  Type the addresses you want to send the message to using a comma in between each address, add the subject line and text, choose "Send" when message is complete.

(For more information: Netscape 4)

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"I can't connect" - why?
If you leave your computer on for extended periods of time without any activity and you can not make a connection to the Internet, you may need to "refresh" your computer.  Go to your Start Menu at the lower left hand side of the computer and select "Shut Down" - at this point the computer will give you several different options - select "Restart."  At this time, your computer will go through the options of "Shutting Down" and "Restarting" itself.  When the computer is finished rebooting itself, you may try to log in again.  If the problem persists, please contact the office!

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new tip for searching!
If you are using Internet Explorer, there is a way that you can get to most any site without typing the whole URL.  Simply type in the name you are looking for - this trick is best used on the more popular sites such as Sears, and ZD Net, otherwise it will pull up a search on MSN's search engine.  We have found that whatever site was typed in is usually the top site picked on that search engine.  Check it out and let us know what you think! This also appears to work in Netscape 6, but has not been tested at this time.

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PopUp Stopper is another free download available to stop those annoying pop up ads on different sites.  For more information and to download click below:
PopUp Stopper

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FREE DOWNLOADS
This site offers many free download links.  Links include: Cookie Cop, Pop Up Relief, and much more.  Click here for more:  Priceless Internet

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IMPORTANT NOTICE!!
Dialup Internet Access Users, Please Note: With the change of seasons, you may notice a difference with the speed or stability of your Internet connection, due to weather degrading the signal on a phone line.  If so, contact CVC Internet for the alternative connection number for your account.  **CVC Internet is not responsible for the quality or repair of phone lines.  If you are having a problem with your phone line, please contact your phone carrier.

In addition to weather affecting dialup connections, there are some other variables that affect the way modems communicate with each other:

• The clarity of your phone line. The signal on an phone line can be degraded as a result of weather, the distance between your home and the phone company’s switching equipment, electrical interference, or anything else that affects the transmission of electrical interference, or anything else that affects the transmission of electrical impulses along copper wire. If you hear static on the line when you attach a regular phone, it is a sure sign that you have noisy line, but the lack of static is not proof that your phone line is clear enough to establish a high speed connection. In some parts of the country, customers can have the local phone company "condition" the line to ensure that the phone line is performing optimally, but even that is no guarantee, if your home is a long distance call from the phone company’s switching equipment.
  

• You may have a defective jack. Try plugging your modem into a different phone jack in your home.

• The compatibility of the two modems. Despite the fact that modems communicate according to standardized protocols, modem manufacturers implement those protocols differently. Consequently, a modem manufactured by one company may not communicate well with a modem manufactured by a competitor. To increase the likelihood that your modem is performing optimally, make sure that you have the latest modem drivers installed and are using the right modem initialization string.
  

• The configuration of your TCP/IP software. Your TCP/IP software tells your computer how to communicate with your modem. If it is configured incorrectly, it will produce errors that will degrade the stability of your connection.
  

• How well your TCP/IP software loaded into the system at start-up. Sometimes the quality of a connection can be improved simply by restarting your computer. Chronic problems with your TCP/IP software, however, may be rectified by uninstalling and reinstalling the TCP/IP system software.

• Additional telephony devices (fax, phones, answering machines, splitters, etc.) may be producing interference on the phone line, even if they’re in a different room. Try disconnecting them and trying to establish a connection again.

keeping track of your favorites list
Follow these simple steps to organize your Favorites list in Internet Explorer:

• Click on Favorites and select "Organize Favorites".

• You can create new folders to organize your Favorites by useful names such as "reference" or "e-greetings".

• To make things easier for sorting into your new folders, right click anywhere in the Favorites menu, and select "Sort by Name" and this will sort your favorites alphabetically.

• To move your list of favorites into the folders, click on the link you want to move, select the link you want to move, click on "Move to Folder" and select the folder you want the link put into.

TURNING OFF YOUR VIEW PANE
If you would like to view subject lines in your mail program before reading the message (and to avoid seeing things you may not want to see), here is an easy fix:

Outlook Express:
Open Outlook Express, click on the View button on the upper left hand side of the screen; select Layout and unmark "Show Preview Pane," click Apply and then OK.  You will see that the lower view pane is now gone and you can double click to view any message you want to read.  To delete any messages you do not wish to read, simply click on the message one time, and click Delete on the toolbar.

Netscape 6 or higher:
Open Netscape mail, click on the line separating the Inbox and the view pane between the arrows (it looks similar to an "=" sign).  This will make your lower view pane drop and you can double click to view your messages or click one time and Delete the unwanted message.

FREE ONLINE TUTORIALS
Microsoft is now offering free classes on how to use Internet Explorer, Outlook Express, and several other programs.  If you would like to get more out of your browser or operating system visit www.microsoft.com/insider/learning/lessons.asp

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HOW TO CREATE & USE IDENTITIES IN OUTLOOK EXPRESS 5.5 & 6
PLEASE NOTE: You must be currently using Outlook Express version 5.5 or 6 in order for this to work properly.  To check the version you are currently using, open Outlook Express, click on Help in the top left hand corner, select "About Microsoft Outlook Express" and a window will appear showing which version you are currently using.  To upgrade your browser and mail program visit:  www.microsoft.com

To create a New Identity (or second e-mail account), follow these steps:

• Click on the FILE menu, select IDENTITY,  and the click ADD NEW IDENTITY.

• In the TYPE YOUR NAME box, you may type your real name.  Click NEXT to continue.

• A small box will appear asking you if you want to switch to the new identity, select YES.

• The Internet Connection Wizard will then appear, asking you for your DISPLAY NAME, you may enter your REAL NAME or any name you want.  Click NEXT to continue.

• The next screen will ask you to enter your e-mail address.  You will want to enter the username@cvc.net.  Click NEXT to continue.

• The E-mail Server Names are both the same.  For the POP3 and SMTP settings enter  mail.cvc.net and click NEXT to continue.

• The following window will tell you that you have successfully entered all the information needed to set up the account.  You will need to click FINISH to save the settings.

• You may be asked if you want to Import any Messages and/or an Address Book, if you would like to bring any addresses or messages with you, leave the default marking and click NEXT to continue.  Follow the windows to import that information.

• If you do not want to Import anything, mark "Do not import at this time" and click NEXT.  A window will appear confirming you do not wish to import, click FINISH.

You have now successfully created your second Identity or mail account.  To change between the Identities, click FILE, select SWITCH IDENTITY, click on which Identity you would like to be, click OK.  Remember when you log on to the Internet you will need to use the primary username and password since the second account is only for mail.

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NEW SPAM TIPS
Here is a new article on the never ending war on Spam.  Click here to learn more.

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COVERING YOUR TRACKS ON THE INTERNET
Using the Internet in public places like schools, libraries, or Internet Cafes provides a perfect opportunity to check your e-mail or bank accounts while traveling.  If you are not careful, you may leave critical data behind that could come back to haunt you.  Windows has a few built-in features that can be productivity boosters, however, you don't want to leave this information out where others may be able to access it.  

AUTO COMPLETE FORMS AND PASSWORDS:

When using a public computer, you need to be sure Auto Complete Forms and Passwords are turned off.  This way, if you use a Web based mail program your login and password won't be saved on the computer.  To turn off Auto Complete in Internet Explorer, follow these instructions:

• Open Internet Explorer
• Choose Tools, then Internet Options
• Select the Content tab
• Click the Auto Complete Button
• Make sure all checkmarks are removed next to the text labeled "Web addresses," "Forms," "Usernames and passwords on forms."
• Click both the "Clear Forms" and "Clear Passwords" buttons.
• Click OK and then click OK again to save your changes.

COOKIES, TEMP FILE, AND HISTORY:

The next step to covering your tracks needs to happen when you are finished with the Internet.  This step involves clearing the cookies, temp and history folders.  The temp folder or cache is where media files and webpages are stored after you've requested them.

Every webpage you request is sent directly to your temp folder or cache, where it stays until you access it again or it is over written.  Because the webpage is already on your computer, you won't have to wait for all the graphics associated with a particular webpage to download.

The history folder records every Web address you've ever visited during a set period of time.  Unless you clear the history before you leave the computer, all those Web addresses you just visited will remain in the computer.

Clearing these three settings is very easy:

• While you have Internet Explorer open, click on Tools, then Internet Options
• You should now be on the General tab
• Under Temporary Internet files, click the "Delete Cookies" button and then click the "Delete Files" button to erase the entire temp folder
• Next, under History click "Delete History"
• Click OK

"MUST KNOWS" ABOUT WINDOWS
We can not stress enough about the responsibility of taking care of your computer.  There are four things that as a computer owner, you should take very seriously:

1. UPDATE YOUR ANTI VIRUS PROGRAM! The first thing the Windows user needs to know is how to update virus definitions.  These instructions will vary depending on the specific virus program you happen to have, and the original program you purchased or that came with your computer and usually comes with a year of automatic updates for free.  If your year is up, most companies charge a reasonable subscription fee.  Look on your program's website to learn how to sign up.  It's well worth the couple of dollars a year to keep your system from being infected.
   
   

2. MAKE BACKUPS OF YOUR IMPORTANT FILES.  The second most important thing you need to do is backing up files in case something dreadful happens - if you don't you may be wish that you had.
   
   Which files are important is really up to you.  Some people insist they couldn't navigate the Web without their Favorites, while others couldn't imagine not having their favorite games handy.  Whatever is important to you, back it up and make an extra copy to keep somewhere away from your regular files.
   
   

3. LEARN HOW TO DO YOUR OWN RESEARCH.  Microsoft would have to hire half the world to have enough people on hand to answer all your questions.  Any program this large and comprehensive is going to have a lot of problems, and we have to give Microsoft a little credit for trying to create resources and community to support its confused customers.
   
   Microsoft has written a Knowledge Base to teach us to help ourselves.  This data base is a comprehensive source of information that you can trust.  Microsoft developers and technicians have seen everything under the sun, and if you are having a problem, odds are, these tech's have seen it before.  The next time you get an error message in a Microsoft program, check the Knowledge Base for your answer.
   
   Here are some links to some helpful sites:
   
   * Bob Cerelli's Windows Page
   * Microsoft TechNet
   * WinPlanet
   * Pure Performance
   
   

4. CTRL + ALT + DEL - The final thing to know about your computer is how to restart it when it "freezes" on you.  The old three finger salute may be your only way of getting out of a jam.  Save often, backup often, and one day you will thank your lucky stars that you have everything backed up as you reinstall your system after a crash!

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products or services in such Web sites, and no information in such site has been endorsed or approved
by CVC Internet.  CVC Internet disclaims any responsibility if some Web site you link to has material
on it that offends you in any way.  If problems or questions arise with the use of any of the
Websites showing above, please contact the company that owns or operates the site.