Changing your starting page or
Homepage:
If you are using Internet Explorer,
version 4.0 or higher, follow these steps:
-
Open Internet
Explorer
-
Click on Tools in
the upper left hand corner
-
Select Internet
Options
-
In the General
screen, under the Homepage section type in:
http://www.cvc.net
-
At the bottom of the
window, click Apply and OK to return to Internet Explorer
If you are using
Netscape version 4.5, or higher follow these steps:
-
Open Netscape
-
Click on Edit in the
upper left hand corner
-
Select Preferences
-
Under the Category
window, click on Navigator
-
On the right hand
side of the screen towards the center, you can set your Homepage to:
http://www.cvc.net
-
At the bottom of the
page, click OK to return to Netscape
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How
do I know where to go on the net?
CVC Internet
has a link to all the most popular search engines on the Web. Click on
"Search the Internet" or "Meta Search" on our homepage for a
complete selection of search engines. We also have Google available to you
at the bottom of our homepage.
Another way to
discover new resources on the Internet is to visit sites included in
advertisements. If you are interested in finding out more about a company
or product, just type the address into your web-browser.
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What
is the "illegal operation" error message? What do I do if I get
one?
An "illegal
operation" error will generally (but not always) occur when two programs
try to use the same resources on your computer at the same time; a regularly
occurring "illegal operation" error is a good indication that your
software was incorrectly installed, and may need to be reinstalled. If you get an illegal
operation error message, shut down the program in which the problem occurred,
and restart your computer as soon as possible. A
sporadic error is harder to track down and CVC Internet recommends having a
technician take a look at it.
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"I
can't connect" - some quick checks to try BEFORE calling Tech Support:
-
Ensure phone cord is
plugged into both the phone jack and modem
-
Verify system is
dialing the proper number
-
If you have Call
Waiting - be sure it is disabled
-
Make sure you do not
have your "CAPS" lock on
-
Double check the
following with your username and password:
- Is in lowercase (both username and password are case sensitive)
- Contains no spaces or punctuation
- Starts with a letter (as opposed to a number)
- Both are exactly the way they appear on the sign up form
-
Try re-entering your
username and password in lowercase
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What
is the difference between my login name and my email address?
Your login name is your
unique identifier on our system. Only one person can have a particular
login name on our system. In other words, there cannot be two users on our
system using the same login name. Internet email addresses consist of your
username@cvc.net.
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Is
my username and password case sensitive?
Yes, both your username
and password are case sensitive. When you establish a connection with CVC
Internet your username and password must be entered in lowercase letters with no
spaces.
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What
do I do before calling Tech Support?
In order for the Tech
Support people to help you effectively, please have the following ready before
calling:
-
Your computer on
(reboot if the computer has been running for a long period of time without
any activity).
-
Write down the exact
error message you are receiving .
-
Know which version
of Windows you are using, and if your Anti Virus definitions are up to date.
-
If you are having
problems with mail or browsing, please know which program it is (Netscape,
Internet Explorer, Outlook Express).
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Why
don't I connect at 56k with my 56k modem?
If you find that you're
unable to achieve full speed connections and/or your new high-speed modem often
behaves erratically, the reason is probably phone line impairment. That's
not to imply that you have a bad phone line, merely one that may not be capable
of what your modem is demanding of it. Most often the issue is
insufficient bandwidth, poor frequency response, low signal to noise ratio, an
impedance mismatch that causes echo. An imbalance in the phone lines, or a
combination thereof...either yours, the phone lines of the system you are
calling, or in the lines and telephone switch equipment - anywhere - along the
way.
The bottom line is that
the modem manufacturers have built a product that is capable of substantially
exceeding the design intent of the analog phone line.
Here are a few things to
try for improving your modem connection:
Go
throughout your house and disconnect - ALL - telephonic devices attached to
the phone line. This includes extension phones, answering machines,
fax machines, caller-id boxes, line-in-use indicators, cordless phone base
units, demon dialers, and voltage spike protectors or line filters like
those commonly found in PC Desktop master-switch power directors and power
line conditioning units. Don't forget remote utility meter reading
devices and burglar alarms which may also be attached to the phone
line. If you find disconnecting helps, then start plugging things back
in one by one, until the culprit is identified. It could even be a
combination of things. At the office you may discover that your modem
will perform better when provisioned with an outside line - for example -
one which does not go through the office pbx or multi line key system.
If your telephone
wiring is a rat's nest, and/or you've strung some extension lines yourself
and not used genuine twisted-pair telephone wiring, consider having it
replaced. Your telephone wiring should also be well "away"
from the A/C power wiring in the walls, ceilings and floors.
If your phone
service arrives in your area via a switching or transfer station which is a
subscriber loop concentrator or "remote terminal" or other
"pair gain" device, then all bets are off and you may have to
settle for 24,000 and below on most calls, with 26,400 being a rare treat.
Contact your phone company to find out this information.
In actual
performance testing, the 56k modems can, DEPENDING ON PHONE LINE CONDITIONS
operate at speeds that, on average, yield about 42-48k. True there are
some RARE exceptions where the user's luck affords them access to a
"near lab-grade" telephone line. These are often too the
instances where both the user and the CVC Internet are served out of the
same telco switching office and the user is located very, very near the
local telco office, typically less than a mile or so.
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My
computer disconnects from the Internet at random times soon after I
connect. Why?
This problem is commonly
caused by an analog phone line. Some lines are inherently
"noisy." You may not notice it on the telephone with someone,
but the computer is very sensitive to any modulation in the line
signal. There are some steps to prevent this from happening. This is
recommended only if you are having problems maintaining a connection to the
Internet for an extended period of time.
First, we ask you to
determine if the disconnects are random, occurring at regular intervals, or
during specific operation. Here are some reasons your modem may disconnect
unexpectedly:
Time Out: You
may disconnect if there is no activity for 15 or 20 minutes (email is not
considered activity on the server). The length of time is different
depending on your settings. If you are using Internet Explorer, you
can check this by clicking on Tools, selecting Internet Options and clicking
on Connections. In the Connections window, make sure you have
"Always dial my default connection" marked. On the right
hand side of the screen click on "Settings" - in the next screen
at the bottom, click on "Advanced." In that screen if you
have the option marked "Disconnect if idle for 20 minutes" simply
click in the box to unmark it. Click OK three times to return to
Internet Explorer.
Call Waiting:
If you have Call Waiting and do not disable it while online, an incoming
call can disconnect you. To disable this feature, double click on your
shortcut to CVC Internet on your desktop. Click on Properties.
In the properties screen find the section "To disable Call Waiting,
dial _____ and enter *70 or 70# depending on your phone company. Note:
If you disable Call Waiting and can no longer connect, please call the phone
company to make sure of the number sequence is correct.
Modem Speed:
The modem speed may be set too high for the Klamath Falls area. To
check your modem speed, double click on "My Computer" and double
click on "Dial Up Networking" (Windows ME and 2000 may need to go
into the "Control Panel" to find this option). In the
"Dial Up Networking" window, click once on your CVC Internet icon
and click on the File menu in the left hand corner and select
"Properties." In the "General" screen your modem
will be listed at the top of the screen with a "Configure" button
under it. Click on the "Configure" button and look at the Maximum
Speed bps setting. Typically, the modem is set at 115,200 and needs to
be lowered to 57,600. Click OK after making this change. Click
OK again to return to the "Dial Up Networking" window and close
the window. Fax machines and answering machines that are using the
same line as the modem have been known to cause disconnects. Disable
any fax machine or answering machine and try to connect to the Internet
without them on the line. Simply turning them off may not have the
desired effect. To be certain, unplug the machine(s) and check to see
that your modem is connected directly to the phone jack.
Phone Lines:
What may work for voice communication may not work well for data
communication - especially high-speed data communication using
networking protocols. The Internet is demanding and everything has to
be perfect, or close to it. If you have tried all of the above and are
still getting disconnected, then have your phone lines checked. In
most areas, it costs you nothing, and can only help in your quest.
Have your local telephone company check for more than voice quality.
Make sure you specify what you intend to use it for, and ask them to check
for "data quality" for Internet use. Don't be surprised if
they tell you they only have to provide 9600 bps as mandated by the FCC.
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